Requesting a review
Email [email protected] with the order number, payment transaction ID and a clear explanation. Do not send a wallet private key or recovery phrase.
When a refund may be approved
- The paid service cannot be supplied and no completed result has been delivered.
- A duplicate payment is verified and has not already funded another order or account balance.
- A technical payment or order error is confirmed by our records.
- Applicable law requires a refund in the circumstances.
When a refund may not be available
- The submitted IMEI, model, country, carrier, email or service was incorrect.
- The device was already unlocked, incompatible, blacklisted, lost, stolen, financed or otherwise ineligible when that condition was excluded by the selected service.
- Processing has begun and a supplier or carrier charge has been incurred, or a result has been delivered.
- The customer sent a different token, used the wrong blockchain network or transferred funds to an address other than the displayed invoice address.
- The requested outcome concerns a passcode, account lock, Activation Lock, FRP or blacklist record rather than the purchased network-unlock service.
- The device cannot connect to a replacement carrier because of hardware, band, SIM, eSIM or regional incompatibility after the network restriction was correctly processed.
Processing time and refund method
We first review the order and any carrier or supplier response. Approved refunds may be issued as account balance or, where supported and agreed, returned using an appropriate payment method. Blockchain network fees and exchange-rate differences may be non-refundable. We will explain the approved method before processing.
Cancellations
Contact support immediately if you need to request cancellation. A cancellation is not guaranteed after the order has entered processing. Not using the service, changing your mind after processing begins or selling the device does not automatically create a refund right.
Disputes
Please contact us first so we can inspect the payment and service record. Nothing in this policy limits rights that cannot legally be waived.